Speak with an attorney, especially if the charges in question are high.If you can't make any headway on your own, submit a complaint with the Federal Trade Commission (FTC), Better Business Bureau, and/or your state's Consumer Protection agency.Or you can hire someone to do it for you, as it can get quite complicated, detailed and time-consuming. Specifically look at what cities and countries those website visits and Google AdWords clicks are coming from, and the Network Provider. Routinely analyze your Google Analytics reports (rely on Google Analytics, not Thryv's own tracking program).Keep track of who called through their special tracking phone numbers (don't leave it up to them).You'll have to prove that, if they were handling your Google Pay‑Per‑Click, your ads didn't display for the keywords and search phrases that were agreed upon.You'll have to do a lot of legwork and provide proof that their services didn't result in legitimate calls to your company.NOW you can start your cancellation and refund discussions with Thryv/DexYP (Dex Media), since you are now the owner of your domain name, Google My Business listing and Facebook page, and you have a new website either published or ready to publish. When the new website is published using the old Thryv/DexYP (Dex Media) domain name, that will effectively replace the Thryv website, so the transition should be seamless. Now it's time to get a new website built, ideally by a smaller company where you can actually talk to the same person every time you call.With comprehensive contact information for more than 250 million individuals, plus spam caller information, every 3 seconds a user finds the information they need on Whitepages. Have them make you an admin of your company Facebook page again, this is important, as you'll never get it back later and will have to start from scratch (a waste if you already have a lot of content and likes on the page) Whitepages has been the leader in accurate phone number, address, and other contact data since 1997 and is widely recognized as the best reverse phone lookup available.Request that they transfer ownership of your Google My Business listing to you your Google My Business listing is VERY important, and if you don't own it, you can't ever update it, and chances of getting it back later are almost zero.Your website may be able to guide you on what to do and exactly what to say. You will have to work on getting the domain name back from Thryv/DexYP (which is most likely owned by them, not you).If your website is already gone, a resourceful website designer may still be able to access it. Copy all your content from your Thryv/DexYP (Dex Media) website, including text, photos, and videos that you own. ![]() ![]() Once Thryv/DexYP (Dex Media) gets their hooks in, it's difficult to get out! That's because if you do successfully cancel, then you'll have no website, much of your online marketing goes bye-bye (or worse, held hostage by Thryv/DexYP), and they may still own your domain name, Google My Business listing, and company Facebook page. Please note: some fields cannot be edited before the upload has finished processing because they are automatically extracted.Before you even start discussing cancellation and refund discussions with Thryv/DexYP (Dex Media), you must take some protective measures first (a new web designer/online marketing person can help you with this). Please Note: You can change this after the receipt has been uploaded and extracted by going to the Costs or Sales inbox, opening the item, going to the three dots in the top right corner of the screen and tapping Convert to Sales or Convert to Costs.Īfter capturing the image of your receipt, you can add more contextual information to be included with your item when it is submitted. Dext will then combine your photos into one item. Dext will then separate each photo into a separate item.Ĭombine Mode – for when the information you need to capture is spread over several pages (up to a maximum of 50) or you have a very long receipt and all the information will not fit in one picture frame. You can take up to 50 photos of individual documents before submitting. Multiple Mode – for when you have several documents that you would like to capture. Single Mode – for when you have one document to capture and the information is only on one page. Note: There are multiple camera modes on the Mobile App that allow any type of paper document to be captured easily. Submitting items through the mobile app is simple: ![]() Find out more about the different products here. Important Note: Projects, Customers and Payment Methods are only available on Dext Prepare Business Plus, and Business Premium. There is an iOS version and an Android version of the Dext Mobile App. The Dext Mobile app is the quickest and easiest way to submit physical, paper receipts, invoices and other documentation to Dext Prepare. How to Use the Mobile App to Upload Paperwork
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